Why are your customers struggling with returns?
Shoppers think returns are time-consuming and inconvenient - they even rate them as the second most difficult part of the whole online shopping experience.
And with 86% stating that a poor returns experience puts them off shopping with a retailer again, we want to help you get them right.
Our report covers:
- Why UK online shoppers are sat on £2.4bn of unreturned goods
- The real pain points of returns for consumers
- What people now want in return options
- Six key takeaways to improve the returns experience