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Why are your customers struggling with returns?

Shoppers think returns are time-consuming and inconvenient - they even rate them as the second most difficult part of the whole online shopping experience.  

And with 86% stating that a poor returns experience puts them off shopping with a retailer again, we want to help you get them right.

Our report covers:

  • Why UK online shoppers are sat on £2.4bn of unreturned goods
  • The real pain points of returns for consumers
  • What people now want in return options 
  • Six key takeaways to improve the returns experience